My Orders

  • your order confirmation email or your order delivery details in My Account
  • if you have received a text message or email with a delivery date update from the courier
  • if you have received a delivery notification from us or the courier, please check around the house, with the neighbours, secure locations, etc.

If you ordered using our Standard or Next day delivery service, you can track your order via the tracking link in your dispatch email. If you placed your order as a registered customer, your order details will appear in your account and you can track your order from the My Orders page.

Once your order has been despatched we will send you a despatch confirmation email. For orders placed using Next Day and Standard delivery, you can also check the status of your home delivery using the tracking link on your order confirmation email.

Please allow up to 5 working days from the day of despatch for a standard delivery order to be delivered before contacting us.

Before getting in touch with us, please check that your delivery address was correct. Also please check around the house, with your neighbours and any possible secure locations. If you’re still not able to find your parcel, please Contact us.

Sometimes we have to split orders into multiple parcels. If you receive only a part of your order, please check your tracking as we might have sent the remaining items in a separate parcel. If the rest of your order has not arrived within 5 working days, contact Customer Services.

If your order has not arrived within 7 working days (standard delivery) or on the designated day (next day delivery), and we have not advised you of a delay, please Contact us

Once your order has been placed, we are unable to make any changes to the details of that order – the specific items, the delivery method or the delivery address. If you have made a mistake with your order or no longer want / need the items, you will need to go through the usual returns process when your order arrives with you.

There is sometimes a delay when generating order confirmation emails. Please allow up to 48 hours for the email to arrive. If you haven’t received it after 48 hours, please contact our Customer Services team.

If your order is damaged when you receive it, the quickest and easiest way to return it is to  complete the Contact Us form providing the order number and details of the damaged item(s).

If the item is faulty, we will issue a refund or exchange. If the item is not faulty but has suffered from excessive wear and tear, misuse, or malicious damage, we will not offer a refund.

We are sorry this has happened. Please complete the Contact Us form so our Customer Service team can sort it out for you.